Samsung Appliance Repair in Boston, MA
Your Home Deserves the Best—Our Certified Technicians Provide, Reliable Service And We Deliver Fast, Affordable, and Long-Lasting Repairs In Boston, Massachusetts
Samsung Appliance Repair in Boston Massachusetts, Appliance Repair Pros
Welcome to Appliance Repair Pros. We provide expert Samsung appliance repair in Boston Massachusetts and the nearby neighborhoods. Samsung appliances are popular for their cutting edge features and modern aesthetics, found in homes from the waterfront condos of East Boston to the family residences in West Roxbury. However, their advanced digital systems require a technician with specific training in electronics and software logic. We service the full lineup of Samsung products, including their multi door refrigerators, FlexWash laundry units, and induction ranges. We understand that a broken appliance disrupts your life, and we are committed to restoring your home’s routine quickly.
Boston’s unique mix of historic and modern architecture means we encounter a variety of installation challenges, from tight laundry closets to built in kitchen suites. We are experienced in navigating these environments safely. Our approach is built on accurate diagnostics. We do not guess. We use Samsung specific testing modes and diagnostic tools to identify the root cause of the failure, whether it is a frozen ice maker or a communication error between control boards. We prioritize clear communication and respect for your home throughout the service call. If your Samsung appliance is letting you down, we are here to help.
Contact us today.
Samsung Appliances We Service in Boston
Samsung pushes the boundaries of appliance technology with features like cameras inside fridges and washers that can be controlled via smartphone. We stay current on these technologies to provide effective support. Whether you have a standard top load washer or a Bespoke 4-Door Flex refrigerator, we have the expertise to repair it. We handle both mechanical failures and complex electronic issues.
Common Samsung appliances we repair:
- French door and 4-Door Flex refrigerators
- Bespoke customized refrigerators
- Front load and top load washing machines
- FlexWash and FlexDry laundry systems
- Gas and electric dryers
- WaterWall and StormWash dishwashers
- Gas, electric, and induction ranges
- Over the range microwaves
What makes Samsung repairs different:
- Twin Cooling Plus dual evaporator systems
- Ice Master and Ice Max ice makers (known for specific freezing issues)
- Digital Inverter Compressors
- VRT Plus (Vibration Reduction Technology) sensors
- WaterWall linear dishwasher spray arms
- FlexZone temperature convertible drawers
- Complex low voltage DC circuitry
Why Homeowners Choose Appliance Repair Pros for Samsung Repairs
Brand specific diagnostics and correct root cause testing
Samsung appliances operate on complex logic. A cooling failure is not always a bad compressor; it could be a sensor, a fan, or a software glitch. We use the onboard diagnostic modes to read history codes and test individual components. For the notorious ice maker freezing issues, we don’t just melt the ice; we perform the comprehensive service bulletin update which involves sealing the ice room and updating the software to prevent recurrence.
Experience across Bespoke and Chef Collection
We are familiar with the premium tiers of Samsung products. The Bespoke line features customizable panels that require careful handling to avoid damage. The Chef Collection includes professional grade features like virtual flame technology and steam cooking. We know how to service these high end units without compromising their finish or functionality.
Respect for the home and clean work habits
We understand that inviting a technician into your Boston home requires trust. We protect your floors and countertops with mats. We are careful when moving heavy appliances, especially in the tight spaces common in city apartments. When the job is done, we ensure the work area is clean and free of debris.
Dependable scheduling and clear communication
We provide specific arrival windows because we know your time is valuable. You will not be left wondering when we will show up. We explain the repair in plain English, detailing what is wrong and what parts are needed. We believe in transparency so you can make informed decisions about your appliances.
Service area focus in Boston and nearby areas
We are a local company serving the Boston area, including South Boston, Charlestown, and Jamaica Plain. Our local technicians are stationed nearby, allowing us to respond efficiently to service requests. We know the area and are dedicated to serving our neighbors.
Common Problems We Fix in Samsung Appliances
Samsung ice maker is frozen over or jammed
This is the most common issue we see with Samsung French door refrigerators. The ice room seals fail, allowing warm air in, which causes the ice maker to freeze into a solid block.
- Ice maker compartment frozen solid
- Ice bucket stuck and won’t pull out
- Water leaking from the ice dispenser
- No ice production
- Grinding noise from the ice auger
How we diagnose it
We inspect the ice room for frost accumulation. We check the condition of the sealant around the ice box. We verify the software version to see if an update is needed to adjust the defrost cycle.
What you can do right now
Do not try to chip the ice away with a knife, as you will puncture the refrigerant lines. You can use a hair dryer on a low setting to gently melt the ice enough to remove the bucket, but the problem will return without professional sealing.
Samsung washer DC or UE error (Unbalanced Load)
Samsung top loaders are sensitive to balance. If the machine cannot balance the load, it will stop and flash a code. This can be caused by suspension failure or a loose hub.
- Suspension rod failure
- Loose drum mounting nut
- Hall sensor failure
- Overloading with heavy blankets
- Leveling legs not adjusted
How we diagnose it
We push down on the tub to test the suspension spring rate. We check the physical leveling of the machine. We enter diagnostic mode to test the spin cycle with an empty drum to rule out motor issues.
What you can do right now
Redistribute the clothes in the drum. Ensure the machine is not overloaded. If washing a single heavy item, add a few towels to balance the weight.
Samsung dryer heating element failure
Samsung dryers often suffer from burnt out heating elements or blown thermal cutoffs. This results in the dryer running but leaving clothes wet.
- Heating element coil broken
- Thermal cutoff fuse blown
- Clogged vent causing overheating
- Moisture sensor bars dirty
- Motor centrifugal switch failure
How we diagnose it
We test the heating element assembly for continuity. We check the voltage coming from the control board. We critically inspect the home’s venting system, as restricted airflow is the primary killer of heating elements.
What you can do right now
Check your breaker panel; electric dryers use two breakers. Clean the lint trap. Check the external vent hood for blockages.
Samsung dishwasher LC or LE error (Leak Detected)
The LC code means the moisture sensor in the bottom pan has detected water. The unit will drain continuously and will not start a cycle.
- Leak from the water inlet valve
- Sump seal leak
- Drain pump hose leak
- Door seal failure
- Sensor error (false positive from humidity)
How we diagnose it
We remove the kick plate and inspect the base pan for water. If it is dry, the sensor might be faulty. If it is wet, we trace the leak to the source, often a loose hose clamp or a failed water valve.
What you can do right now
Turn off the water supply to the dishwasher. If there is water on the floor, wipe it up. Do not restart the unit until the leak source is identified.
Samsung oven temperature issues or SE error
SE indicates a “Sensor Error” or a stuck key on the touchpad. Temperature issues often relate to the calibration or a failed igniter in gas models.
- Touchpad membrane shorted
- Temperature sensor probe failure
- Control board relay failure
- Gas igniter weak
- Convection fan failure
How we diagnose it
We test the resistance of the temperature sensor. For SE errors, we disconnect the ribbon cable to see if the error clears, which isolates the issue to the touch panel. We also check the oven calibration offset in the settings.
What you can do right now
Flip the breaker to the oven off for one minute to reset the computer. If the SE code returns, the touch panel likely needs replacement.
Our Samsung Repair Services by Appliance Type
Samsung refrigerator and freezer repair
We are experts in Samsung refrigeration. Beyond the common ice maker issues, we also fix cooling failures caused by the inverter compressor system. Samsung fridges use separate evaporators for the fridge and freezer (Twin Cooling), meaning one section can fail while the other works perfectly. We also address drainage issues where water accumulates under the crisper drawers. We carry the specific sealant and clips needed for the permanent ice maker fix.
Symptoms we commonly fix:
- Ice maker frozen solid
- Water under the vegetable drawers
- Fridge warm but freezer cold
- Display showing partial characters
- Loud fan noise from the back wall
- Not cooling after a power outage
Samsung washing machine repair
We service both front load and top load Samsung washers. We frequently replace suspension rods in top loaders that are banging against the cabinet. On front loaders, we replace door boot seals that leak and drain pumps that have failed. We also address “sud” errors caused by sensor confusion or excess detergent. We are familiar with the “AddWash” door diagnostics on newer models as well.
Symptoms we commonly fix:
- DC, UE, or Ub unbalance errors
- 5E, SE, or nd drain errors
- Vibrating violently during spin
- Door locked and won’t open
- Water leaking from underneath
- Mold smell in the gasket
Samsung dryer repair
Samsung dryers are high tech but prone to simple heating failures. We replace heating assemblies, often upgrading to higher quality aftermarket coils if available. We also fix the idler pulley wheels that melt or seize, causing a loud squeal or thumping noise. We troubleshoot control board issues where the dryer powers on but won’t start the cycle.
Symptoms we commonly fix:
- Runs but no heat
- Squeaking or rumbling noise
- Timer counts down but dryer stops early
- Touch controls not responding
- Lint filter broken
- Drum not turning
Samsung dishwasher repair
Samsung WaterWall dishwashers use a unique sliding spray arm that can sometimes get stuck. We repair the motor mechanism that drives this arm. We also fix the more common rotary spray arm models. A frequent issue is the unit not drying dishes, which is often due to the condensation drying design needing a fan or vent repair, or simply a lack of rinse aid.
Symptoms we commonly fix:
- LC or LE leak code
- WaterWall vane not moving
- Not drying dishes
- 4E or 4C water supply error
- Not draining (5E)
- Door latch failure
Samsung oven range and cooktop repair
We repair Samsung gas, electric, and induction ranges. Induction repairs require specialized knowledge of magnetic power generators and cooling fans. On gas ranges, we replace the igniters and spark modules. We also fix the “virtual flame” LED lights if they fail. We address convection fan noises that sound like a rattle when the oven is heating.
Symptoms we commonly fix:
- Oven not holding temperature
- Burners not lighting
- Induction burner flashing error
- Control knobs broken
- SE or C-d0 error codes
- Glass top cracked
Samsung microwave repair
We service Samsung over the range microwaves. Common failures include the unit running but not heating, often due to a magnetron or diode failure. We also fix issues where the unit runs for a few seconds and stops, which can be a door switch or inverter board issue. We handle the safe discharge of high voltage capacitors before working.
Symptoms we commonly fix:
- No heat
- Turntable motor noise
- 7 error code on keypad
- Fan won’t turn off
- Sparks inside cavity
- Display is dim
Brand Notes for Samsung Bespoke and Chef Collection
Samsung Bespoke service and repair
The Bespoke line allows homeowners to customize their appliances with colored panels. Servicing these units requires extra care to avoid scratching or damaging these aesthetic panels. We know how to properly remove the glass or steel fronts to access the components behind them. We also troubleshoot the advanced beverage centers and auto fill pitchers found in these models.
- Panel removal and reinstallation
- Auto fill pitcher leaks
- Beverage center temperature issues
- UV deodorizing filter checks
Samsung Chef Collection service and repair
Chef Collection appliances are designed for the serious home cook, featuring high BTU burners and steam ovens. These units often use more complex control interfaces and dual convection fans. We are experienced in calibrating these precision instruments and diagnosing the steam generation systems which can scale up over time in areas with hard water.
- Steam oven descaling and repair
- Virtual flame LED replacement
- Precision temperature calibration
- Heavy duty rack slide repair
Understanding Common Samsung Error Codes and Warnings
Samsung codes are helpful but can be tricky. Here is what they often mean.
- 5E, SE, nd (Washer/Dishwasher): Drain Error. The unit is not draining. Check filters and hoses.
- 4E, 4C, nF (Washer/Dishwasher): Water Supply Error. The unit is not filling. Check water valves.
- dc, UE, Ub (Washer): Unbalanced Load. The drum is not balanced for spinning.
- LE, LC (Dishwasher): Leak Error. The moisture sensor in the base is wet.
- HE, tE (Dryer/Washer): Heater or Thermistor Error. A heating or sensing issue.
- SE, 5E (Oven): Shorted Keypad. A button is stuck or the ribbon cable is bad.
- C-d0 (Oven): Door Error. The door switch is open or button is stuck.
- PC, PC-Er (Fridge): Communication Error between the door and main unit.
- 88 88 (Fridge): Power reset. Usually clears after a minute or button press.
- 7 (Microwave): Keypad error.
Maintenance Tips for Samsung Owners in Boston
Regular maintenance helps prevent the specific issues Samsung appliances are prone to.
Defrost the ice maker. If you see frost starting to build up in your Samsung ice room, force a defrost or use a hair dryer (carefully) to clear it before it jams the auger.
Clean the debris filter. Samsung front load washers have an accessible debris filter on the front. Clean it monthly to prevent 5E drain errors.
Check dryer vents. Samsung dryers are sensitive to airflow. Keep your Boston home’s vent duct clean to prevent heating element burnout.
Run the calibration mode. If you move your washer, run the calibration mode (usually holding two buttons and power) to reset the weight sensors.
Clean the coils. Vacuum the refrigerator coils annually to keep the inverter compressor running efficiently.
Use Rinse Aid. Samsung dishwashers rely on condensation drying. You must use liquid rinse aid for dry dishes.
Inspect the door seal. Wipe down the grey door boot on your front loader to prevent mold growth, which is common if moisture is left sitting.
Level the unit. Ensure your washer is perfectly level to prevent DC errors during the spin cycle.
Serving Boston Massachusetts and Nearby Areas
We are proud to bring specialized Samsung appliance repair to the Boston area. From the high rise apartments of downtown to the residential streets of Roslindale, we are your local experts. We understand the city and are ready to serve you.
- Back Bay
- Beacon Hill
- South End
- Dorchester
- Jamaica Plain
- Charlestown
- South Boston
- East Boston
- Roxbury
- Fenway Kenmore
- West Roxbury
- Hyde Park
Zip codes we serve: 02108, 02109, 02110, 02111, 02113, 02114, 02115, 02116, 02118, 02119, 02120, 02121, 02122, 02124, 02125, 02127, 02128, 02129, 02130, 02131, 02132, 02134, 02135, 02136.
Frequently Asked Questions About Samsung Appliance Repair
Why does my Samsung ice maker keep freezing over?
This is a design issue where warm air enters the ice compartment. We perform a permanent repair that involves resealing the box with food grade silicone, replacing the auger assembly, and updating the software to adjust the defrost timing.
What does the DC code mean on my washer?
DC stands for “Door Open” or “Unbalanced Load” depending on the model context, but usually, it means the machine cannot balance the load to spin. It often requires replacing the suspension rods in top loaders.
Is there a recall on Samsung top load washers?
There was a recall on certain models regarding the lid detaching. While we handle mechanical repairs, recall work typically must be done by a factory authorized center. We can fix suspension and motor issues on these units, however.
Why is my Samsung dishwasher blinking LC?
LC means leak check. The sensor in the bottom pan is wet. Turn off the water supply. It could be a simple hose leak or a water valve failure. We can locate and fix the leak.
Can you fix the “clicking” noise in my Samsung fridge?
Yes, this is often ice hitting the fan blade because the defrost drain is clogged or the evaporator cover is iced over. We clear the ice and install a heater probe to prevent the drain from freezing again.
Do you service Samsung Bespoke appliances?
Yes, we are experienced with the Bespoke line. We know how to handle the custom glass and steel panels safely during service.
Is it worth replacing the heating element in a Samsung dryer?
Yes. Heating elements are a wear item and are relatively affordable to replace. It is much cheaper than buying a new dryer, and the rest of the machine is usually still in good shape.
How do I reset my Samsung oven?
Flip the circuit breaker to the OFF position for one full minute. This hard resets the control board. If the error code returns after powering back on, the part likely needs replacement.
Is there a Samsung repair technician near me?
Yes, we have technicians located throughout Boston and the nearby neighborhoods listed on this page. We prioritize Samsung service calls due to the complexity of these machines.
Why is my Samsung washer not draining (5E)?
5E or nd means the water isn’t leaving the tub. Check the debris filter on the front bottom of the machine. It is often clogged with coins or lint. If it is clear, the drain pump motor has likely failed.
Conclusion
At Appliance Repair Pros, we are your local authority on Samsung appliance repair. We combine specialized knowledge of Samsung’s advanced systems—from Twin Cooling fridges to FlexWash laundry—with a commitment to serving the Boston community. Whether you have a frozen ice maker in the South End or a leaking dishwasher in Back Bay, our team is ready to help. We focus on clear diagnostics, lasting repairs, and respecting your home. Do not let a high tech appliance cause you high stress.
Reach out to us for assistance.